First aid for cyber accidents

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If your online order doesn’t arrive or you’re no longer able to log into your social media account, then you may have fallen victim to hacking or fraud. Read on to find out what you can do in this type of situation.

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Hacking or fraud?

Still waiting for something that you’ve purchased online? Having trouble logging into your social media account or getting messages telling you that your password has been changed even though you haven’t made any changes?

Then you may have been the victim of fraud, purchased an item from a fake website, given your credit card details to potential criminals or provided them with access to your social media account.

You shouldn’t waste any time if you believe that you are a victim of online shopping fraud, that your credit card or bank details have been stolen or that your social media account has been hacked. Take immediate action if you suspect fraud.

«Take immediate action if you suspect fraud.»

You can take the following steps:

  1. Change your passwords. Fraudulent criminals might have stolen your password; you should therefore change it to a new, strong password.
  2. Contact your financial institution. Get them to block your credit or debit card. This way you might still be able to get your money back and prevent further incidents of theft.
  3. Update your software. Protect your device against potential malware. Install available updates for antivirus programs, operating software, etc.
  4. Report incidents of fraud. Your information can help authorities catch criminals and prevent further incidents. Report the offence at your local police station or online using the report form from the National Cyber Security Centre (NCSC).

Can’t access your own social media account anymore?

If you’re completely locked out, follow the provider’s process for account recovery. All major providers have a procedure in place for recovering accounts; if you have any questions, you should contact the provider’s help centre and follow these steps:

Additional information